Privacy Policy

1. Introduction

Welcome to Forever Verda. We respect your privacy and are committed to protecting the personal information you share with us while using our website, products, and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase information
• Payment and transaction details
• Customer support communications
• Device and browser information
• IP address and approximate location information
• Website usage and interaction information

3. Information Provided by You

We collect information that you voluntarily provide when you create an account, place an order, contact customer support, submit an enquiry, participate in an offer, or otherwise interact with Forever Verda.

You are responsible for ensuring that the information provided to us is accurate, complete, and up to date.

4. Payment Information

Payments may be processed through authorised third-party payment service providers. Depending on the payment method, you may be required to provide payment-related information directly to the payment provider.

Forever Verda does not intend to store complete debit card, credit card, CVV, PIN, or online banking passwords on its own servers.

5. How We Use Your Information

We may use the information collected for the following purposes:

• To create and manage customer accounts.
• To process and fulfil orders.
• To arrange product delivery.
• To process payments and refunds.
• To provide customer support.
• To communicate regarding orders and services.
• To improve our website, products, and services.
• To personalise your shopping experience.
• To detect and prevent fraud or misuse.
• To maintain website security.
• To comply with applicable legal requirements.
• To send promotional communications where permitted.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Sharing of Information

Forever Verda does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers where required to operate our business, including:

• Payment processing providers
• Courier and logistics partners
• Website hosting and technology providers
• Customer support service providers
• Analytics and technology service providers
• Professional advisors and service providers
• Government or law-enforcement authorities where legally required

8. Order and Delivery Information

When you place an order, we may share necessary information such as your name, phone number, delivery address, and order details with logistics or delivery partners for the purpose of successfully delivering your order.

9. Marketing Communications

Where permitted by applicable law and based on your preferences, Forever Verda may send you information about products, offers, discounts, promotions, and other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

12. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information held by us.

You may also request information about how your personal data is being processed or withdraw consent where processing is based on consent.

13. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, or other online platforms.

Forever Verda is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of such third parties before providing your information.

15. Business Transfers

If Forever Verda undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

16. Legal Disclosure

We may disclose personal information when required to do so by applicable law, court order, government authority, regulatory requirement, or when reasonably necessary to protect our legal rights, customers, website, or business.

17. Changes to This Privacy Policy

Forever Verda may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated Privacy Policy will be published on this page with the revised effective date. We encourage you to review this page periodically.

18. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details available on our website.