Terms & Conditions

1. Introduction

Welcome to Forever Verda. These Terms & Conditions govern your access to and use of our website, products, services, and related facilities. By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. About Forever Verda

Forever Verda is committed to providing quality spices, masalas, dry ingredients, and food products to customers. Product availability, descriptions, packaging, and prices may be updated from time to time without prior notice.

3. Eligibility

By using this website, you confirm that the information provided by you is accurate and that you are legally capable of entering into a purchase agreement under applicable laws.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, quantities, prices, and other information displayed on the website are accurate.

However, actual product packaging, colour, appearance, or labelling may differ slightly from images displayed online. Product images are provided for illustration purposes only.

5. Pricing

All product prices displayed on the website are subject to change without prior notice. Applicable taxes, delivery charges, discounts, and promotional offers may be added or applied during checkout.

In the event of an incorrect price being displayed due to a technical or human error, Forever Verda reserves the right to cancel the affected order and refund any amount already paid by the customer.

6. Orders

Customers can place orders through the available ordering facilities on our website. Once an order is placed, you will receive an order confirmation through the contact details provided by you.

Forever Verda reserves the right to accept, reject, modify, or cancel an order where necessary, including situations involving product availability, pricing errors, suspected fraudulent transactions, or incorrect customer information.

7. Payment

Customers are required to make payment using the payment methods available at checkout.

Payment transactions may be processed through authorised third-party payment service providers. Forever Verda does not store sensitive payment information such as complete card numbers, CVV numbers, or banking passwords unless specifically permitted and required by applicable law.

8. Delivery

We aim to deliver orders within the estimated delivery period displayed at the time of purchase. Delivery timelines may vary depending on the customer's location, availability of products, logistics conditions, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

9. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during the checkout process before the order is confirmed.

10. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched. Once an order has been shipped, cancellation may not be possible.

Forever Verda reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, incomplete information, suspected fraudulent activity, or circumstances beyond our control.

11. Returns & Replacement

Since our products may include food, spices, masalas, and other consumable items, returns may be subject to specific product and hygiene restrictions.

If you receive a damaged, defective, incorrect, or tampered product, please contact us within the applicable return or replacement period with your order details and supporting photographs or videos where required.

After verification, Forever Verda may provide a replacement, refund, or other appropriate resolution in accordance with our applicable return policy.

12. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method selected by Forever Verda.

The time taken for the refund to appear in the customer's account may depend on the payment provider or banking institution.

13. Food Product Disclaimer

Forever Verda products are intended for normal food and culinary use. Product information provided on our website should not be considered medical advice.

Customers should review product labels, ingredients, nutritional information, allergen information, and other applicable details before consuming any product.

14. Allergies & Ingredients

Customers are responsible for checking the ingredient and allergen information provided on product packaging or product descriptions before consumption.

If you have a known food allergy, intolerance, or specific dietary requirement, please carefully review the product information before placing an order.

15. User Responsibilities

Users agree that they will not:

• Use the website for unlawful purposes.
• Provide false or misleading information.
• Attempt to gain unauthorised access to the website.
• Interfere with the website's operation or security.
• Copy or misuse website content without permission.
• Use the website to conduct fraudulent activities.

16. Intellectual Property

All website content, including but not limited to logos, trademarks, product images, text, graphics, designs, icons, videos, software, and other materials, is owned by or licensed to Forever Verda and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

17. Website Availability

We make reasonable efforts to keep our website available and functional. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, or other operational requirements.

18. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, communication, hosting, or other business functions. Such services may operate under their own terms and privacy policies.

19. Limitation of Liability

To the extent permitted by applicable law, Forever Verda shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions shall limit any rights or remedies that cannot legally be excluded under applicable law.

20. Privacy

Your use of our website may involve the collection and processing of personal information. Such information will be handled in accordance with our Privacy Policy.

21. Changes to Terms & Conditions

Forever Verda reserves the right to update, modify, or replace these Terms & Conditions at any time. Changes will become effective once they are published on this page.

Customers are encouraged to review this page periodically to remain informed about the latest Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute arising in connection with these terms shall be subject to the jurisdiction of the competent courts applicable to the registered office of Forever Verda, unless otherwise required by applicable law.

23. Contact Us

If you have any questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact Forever Verda through the contact details provided on our website.